1. Who We Are
livetimesinstant is a trading name of MEDIA ELEVATE LTD, registered in England and Wales (Company No. 16540045). Registered office address: 2 Maidenhead Court Park, Maidenhead, England, SL6 8HN. Director: Emma Jane Banbury (Correspondence address: 2 Maidenhead Court Park, Maidenhead, England, SL6 8HN). We are the data controller for personal information collected through this website.
2. What Data We Collect
We collect the following categories of personal data when you use our bill review service:
- Postcode (used to identify locally available options)
- First name and email address (used to send your review summary)
- Bill type preferences (to personalise your comparison results)
- Technical data including IP address, browser type, and pages visited, collected automatically via cookies
3. Lawful Basis for Processing
We process your personal data on the following lawful bases under UK GDPR:
- Consent: when you opt in to receive your review summary by email
- Legitimate interests: to operate and improve our comparison service and to share relevant enquiry data with comparison partners where you have indicated interest in a bill type
- Contractual necessity: to fulfil the bill review service you have requested
4. How We Use Your Data
We use the personal data you provide to match your enquiry with relevant suppliers and comparison partners on our panel, to generate and deliver your personalised review summary, to operate and maintain our website, and to comply with legal obligations.
5. Sharing Your Data
We may share your data with comparison partners and suppliers on our panel where you have selected a relevant bill type. These partners are contractually required to handle your data in accordance with UK GDPR. We do not sell your data to third parties for marketing purposes unrelated to your enquiry. We do not transfer your data outside the United Kingdom or European Economic Area without adequate safeguards in place.
6. Data Retention
We retain your personal data for a maximum of 24 months from the date of your enquiry, unless a longer retention period is required by law or you have requested deletion earlier.
7. Your Rights
Under UK GDPR, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data. You also have the right to data portability and to withdraw consent at any time. To exercise any of these rights, please contact us at info@livetimesinstant.com.
8. Complaints
If you believe we have handled your data incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Contact
Data queries: info@livetimesinstant.com · MEDIA ELEVATE LTD · 2 Maidenhead Court Park, Maidenhead, England, SL6 8HN